Refund and Returns Policy

Overview

At AMH Electronics LLC, we provide professional technology solutions including audio/video systems, security cameras, networking, smart home automation, lighting control, access control, and related low-voltage services. Many of our services and products are custom-designed, programmed, and professionally installed. Because of this, our refund and return policy differs from standard retail purchases.

By approving an estimate, invoice, or proposal, the client agrees to the terms outlined below.

Professional Services (Non-Refundable)

All labor and professional services are non-refundable once performed.

This includes, but is not limited to:

• System design and engineering

• Consultations and site evaluations

• Installation labor

• Programming, configuration, and calibration

• Diagnostics, troubleshooting, and service calls

• Project management and coordination

Once work has started, labor charges are earned and non-refundable.

Equipment & Products (Uninstalled)

Uninstalled products may be eligible for return within 14 days of delivery, provided that:

• Items are new, unused, and unopened

• Original packaging, manuals, accessories, and materials are included

• A Return Authorization (RA) is approved in advance

• Proof of purchase is provided

Approved returns may be subject to a restocking fee of up to 25%.
Shipping, delivery, and handling fees are non-refundable.

Installed, Programmed, or Custom-Ordered Equipment

The following items are non-returnable and non-refundable:

• Installed or programmed equipment

• Custom-ordered or special-order products

• Cut cable, wire, conduit, or bulk materials

• Opened electronics

• Equipment damaged after installation

• Software licenses or subscriptions

Once equipment is installed or programmed, it is considered accepted by the client.

Acceptance of Installed Systems

Upon completion of installation, configuration, or programming, the client acknowledges that:

• The system has been installed as agreed

• The system is operational at the time of completion

• Any requested changes or additions beyond the original scope are billable

Minor adjustments or training questions do not constitute system defects or grounds for refunds.

Service Calls & Trip Charges

Service calls, diagnostics, and truck rolls are non-refundable, including situations where:

• No fault is found

• Issues are caused by third-party equipment, ISP problems, or user settings

• Access to the property is unavailable

• The issue is resolved prior to arrival

Deposits & Project Cancellations

• Deposits are non-refundable once materials are ordered or scheduling has begun

• Project cancellations must be submitted in writing

• Completed labor and ordered materials will be invoiced in full

• Any unused, returnable materials will follow the standard return policy above

Defective or Damaged Items

Products received defective or damaged must be reported within 48 hours of delivery.

AMH Electronics will evaluate the issue and determine whether repair, replacement, or manufacturer warranty service applies. We reserve the right to inspect all claimed defective items.

Manufacturer Warranties

Most equipment sold is covered by a manufacturer’s warranty.

• Warranty coverage, terms, and replacement decisions are controlled by the manufacturer

• AMH Electronics may assist with warranty coordination but does not guarantee outcomes

• Labor to remove, replace, or reinstall warranty items may be billable

Refund Processing

If a refund is approved:

• Refunds are issued to the original payment method

• Processing time is typically 5–10 business days

• Labor, service fees, trip charges, and expedited costs are non-refundable